We process information needed to operate accounts, secure the platform, complete transactions and provide support.
This may include account details, contact information, verification/KYC records, transaction data, device and IP information, security events, support messages and communication preferences.
Information is used to authenticate users, prevent fraud, process deposits and withdrawals, administer promotions and commissions, perform KYC reviews, provide customer support and maintain service security.
Sensitive documents and payment evidence are stored behind authorization controls. Passwords are stored using one-way password hashing, and privileged actions are logged.
Records are retained for operational, security, dispute and compliance purposes for as long as reasonably necessary. Some financial or audit records may be retained even after an account is archived.
Information may be shared with service providers or payment/verification partners only as needed to deliver the requested service, protect the platform or meet lawful obligations.
You can update eligible profile information and communication preferences through your account. For requests involving protected account information, contact support so identity can be verified.